Before you spend your hard-earned money on anything in this day and age; read the online reviews! This is especially important when hiring a moving company. They are handling your life-long belongings, of course.
When looking at the online reviews for a particular company or product, what do you typically look for? A five-star rating? A plethora of reviews? While I’m sure that both of these factors play a big part in your decision-making process, there are a few more components to a company’s (or product’s) online reputation that you should keep an eye out for.
The number one element to a company’s (or product’s) online presence is consistency. Does the company (or product) only have online reviews on one site? This can be a red flag. You want to find companies (or products) with online reviews across multiple platforms. Then, makes sure the reviews are consistent throughout each site. (Same number of stars or positive feedback) Having positive reviews on only one platform can be a sign of fake reviews.
The next important characteristic of your future service provider’s (or product’s) online reputation is the quality of their reviews. A lot of times companies will offer incentives for giving them online reviews. This can motivate even the most moderately satisfied customer to write a five star review. In retrospect, companies (or products) with extensive, descriptive online reviews have more than likely really impressed their customers and are probably a more favorable choice.
Another important factor when looking at one’s online reputation is the frequency in which the company (or product) is receiving their online reviews. You want to be sure that the company is providing consistent, outstanding customer service.
All-in-all, you must make an important decision based on a multitude of factors before choosing the right moving company to work with. From how they spoke with you on the phone on your initial inquiry, to their online reputation, you must decide which moving company will be a proper fit for you (and your family). Using these key factors to analyze a moving company’s online reputation will help you make a more informed decision when choosing a moving company for you and your family.
Please email me with any additional questions on what to look for in a moving company’s online reviews!
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Until next time,
Daniel Savage- Owner of Dignity Moving, LLC